We believe in reliability, knowledgeable service and high-quality products. With over 20 years of combined healthcare experience, our friendly and helpful team remain dedicated to providing medical equipment 365 days of the year.
Above all, patient care is our biggest priority. Our mission is to minimise the incidence of preventable injuries in healthcare settings. Falls and pressure injuries are hard on families and patients, adding unnecessary costs and extra work to healthcare providers. Through our reliable service, we aim to change that.
Our online portal is open 24/7, making it easy to book and access the equipment you need promptly, anytime. We are fast becoming the first choice for hospitals, aged care facilities, and private homes due to our unrelenting support, effective solutions, reliability and reasonable prices.
We have a modern warehouse and logistics centre located in Carrum Downs. This includes a medical grade washing and drying service, a repairs and servicing workshop as well as our head office and logistics facilities.
Jennifer Irvin
Director/Chief Financial Officer
Jennifer joined Keystone Healthcare in 2017, having worked in consulting for public and private sector clients for over 20 years and as a Certified Practicing Accountant with a degree in Commerce, majoring in Law.
Jennifer also has experience in managing large and small teams, process improvement, as well as consultation (interviews, surveys, facilitating workshops, giving presentations) and program and project management.
Jennifer as used her previous experience to support Keystone improve its operations, through more robust systems and processes. She is responsible for financial management, business planning, oversight of human resources and performance management, tender writing and oversight of Quality Assurance.
Contact Details: Jen@KHSupplies.com.au
Steffan Jost
Joined Keystone in 2020. Steffan has been in and around Warehousing and Supply Chain Logistics for nearly 20 years now. Learning and accomplishing a lot along the way.
Previously spending eight years in the apparel industry helping establish them as an industry leader. He has comprehensive managerial experience in leading both small and big teams. Along with extensive experience in all aspects of FMCG, with a strong focus on inventory management whilst ensuring a safe workplace.
Contact Details: Steffan@KHSupplies.com.au
Clyde Footman
Sales Manager
Clyde Footman has a diverse career, collaborating with healthcare innovators to penetrate markets, drive revenue, gain market share and ensure profit performance.
Clyde understands his healthcare clients and their markets with a demonstrated history in business and building relationships with honesty and transparency. He is particularly adept at targeting the untapped market potential and identifying new business.
He has been highly effective collaborating with clinicians and healthcare executives, conducting analysis for strategic decision making and investment, selling innovative products and services to companies and building successful sales teams.
My role is to create an environment that fosters continuous learning within the sales department and provides the motivation for the department to reach its targets. He is responsible for training, coaching, and monitoring the sales team’s performance and ensuring sales objectives are not only met but exceeded.
I'm extremely passionate of our business and proud of the people within the organisation. We are a 7 day a week service driven operation and commend every staff member that will go above and beyond to making sure our service is of a high standard and a personal experience for our customers daily.
Contact details: Clyde@KHSupplies.com.au
Tracey Kelly
Account Manager
Tracey is a RN and has worked in the healthcare sector for more than 20 years. She has wealth of experience as an account manager and sales representative in Victoria and overseas. Tracey manages a number of our accounts – working with them to understand their current and future needs, and also focussed on brining new products and offerings to our clients and potential clients.
Contact Details: Tracey@KHSupplies.com.au
Anthony Belcher
Account Manager
Anthony joined Keystone in 2018.
Anthony has over 10 years of experience in customer service roles, including a tenure in the telecommunications industry. Anthony does possess a Bachelor of Biomedical science which has been a key element in his successes in transitioning into the medical device industry.
Anthony is directly responsible for a range of clients across Melbourne and Western parts of the state. He is a strong communicator and has a broad set of skills, particularly in managing customer satisfaction and associated processes.
Contact details: Anthony@KHSupplies.com.au
Justin White
Account Manager
Justin has worked within sales for the last 6 years, with a majority of this time being within the healthcare sector.
During this time he has built up knowledge in a wide array of areas working with infection control on examination and surgical gloves, prescribing customised bespoke equipment such as shower commodes, and finding unique solutions for clients. He prides himself on being a valuable asset to all, being trustworthy and transparent, and will always go the extra mile to ensure every amount of support is provided to his clients.
He has a passion for educating others and focusing on his personal development, and as a newer member of Keystone has dedicated himself to assisting with improving processes, education material, and workflow management by working closely with the entire organisation.
Contact details: Justin@KHSupplies.com.au
Forward strategy
and growth
In striving to continually improve and create opportunities we have refocussed and expanded recently.
From the beginning of the 2018 financial year, I have brought on board and a new Director, Jennifer Irvin. Jennifer has a management background, having spend the last 20 years as a big-four management consultant advising Government organisations in relation to implementation of large-scale projects and organisation reviews.
Jennifer is a Certified Practicing Accountant and is focussing on the financial management of the organisation along with a number of improvements across the organisation to move it from a small to medium-sized business.
Recently we have seen significant growth in the demand for our core products, being pressure care and falls prevention solutions. We are also moving into a range of other equipment and solutions to support the need we are seeing in the market, including:
- Bariatric equipment;
- Living aids and a stronger focus on aged care;
- Infection control solutions; and
- Maintenance services.
Solutions based
One of our underpinning values that drives our approach is that we provide solutions to our clients and their patients rather than simply providing individual equipment items that we stock.
While our existing business has primarily been build based on a rental model, we are able to source equipment for facilities and individuals to purchase, should that suit your requirements.
Should you have a specialist requirement please contact us, we are happy to explore the options and provide advice based on our extensive industry knowledge.
Quality Accredited
Keystone is a quality accredited organisation and has invested in establishing and maintaining this accreditation which includes:
- ISO 9001:2015 Quality management systems;
- ISO 13485:2016 Medical devices; and
- AS/NZS 4801:2001 Occupational health and safety.
We also comply with the following standards:
- ISO 14971:2012 Medical devices - risk management
- AS/NZS 3551:2016 Management programs for medical equipment;
- AS/NZS 4146:2000 Laundry practice; and
- AS/NZS 3760:2006 Electrical Safety Standards.
These quality systems provide our clients with confidence that we have robust policies and procedures and can be relied on to consistently deliver on the requirements.