We believe in reliability, knowledgeable service and high-quality products. With over 20 years of combined healthcare experience, our friendly and helpful team remain dedicated to providing medical equipment 365 days of the year.
Above all, patient care is our biggest priority. Our mission is to minimise the incidence of preventable injuries in healthcare settings. Falls and pressure injuries are hard on families and patients, adding unnecessary costs and extra work to healthcare providers. Through our reliable service, we aim to change that.
Our online portal is open 24/7, making it easy to book and access the equipment you need promptly, anytime. We are fast becoming the first choice for hospitals, aged care facilities, and private homes due to our unrelenting support, effective solutions, reliability and reasonable prices.
We have a modern warehouse and logistics centre located in Carrum Downs. This includes a medical grade washing and drying service, a repairs and servicing workshop as well as our head office and logistics facilities.
Peter Lack – General Manager
Mike Hennessey – National Sales Manager
Cheryl Baldwin – Service and Logistics Manager
Rebecca Andrew – Office Manager
Forward strategy
and growth
In striving to continually improve and create opportunities we have refocussed and expanded recently.
From the beginning of the 2018 financial year, I have brought on board and a new Director, Jennifer Irvin. Jennifer has a management background, having spend the last 20 years as a big-four management consultant advising Government organisations in relation to implementation of large-scale projects and organisation reviews.
Jennifer is a Certified Practicing Accountant and is focussing on the financial management of the organisation along with a number of improvements across the organisation to move it from a small to medium-sized business.
Recently we have seen significant growth in the demand for our core products, being pressure care and falls prevention solutions. We are also moving into a range of other equipment and solutions to support the need we are seeing in the market, including:
- Bariatric equipment;
- Living aids and a stronger focus on aged care;
- Infection control solutions; and
- Maintenance services.
Solutions based
One of our underpinning values that drives our approach is that we provide solutions to our clients and their patients rather than simply providing individual equipment items that we stock.
While our existing business has primarily been build based on a rental model, we are able to source equipment for facilities and individuals to purchase, should that suit your requirements.
Should you have a specialist requirement please contact us, we are happy to explore the options and provide advice based on our extensive industry knowledge.
Quality Accredited
Keystone is a quality accredited organisation and has invested in establishing and maintaining this accreditation which includes:
- ISO 9001:2015 Quality management systems;
- ISO 13485:2016 Medical devices; and
- AS/NZS 4801:2001 Occupational health and safety.
We also comply with the following standards:
- ISO 14971:2012 Medical devices - risk management
- AS/NZS 3551:2016 Management programs for medical equipment;
- AS/NZS 4146:2000 Laundry practice; and
- AS/NZS 3760:2006 Electrical Safety Standards.
These quality systems provide our clients with confidence that we have robust policies and procedures and can be relied on to consistently deliver on the requirements.